![](UserDocsImages/slika1.jpg)
U2CC
1 Što je U2CC?
U2CC je platforma koja osigurava integriranu, mrežno orijentiranu arhitekturu i podršku za centralizirani ili lokacijski raspršeni pozivni centar.
2 Važnost interakcije s korisnicima
U današnje vrijeme zadovoljstvo krajnjeg korisnika je ključni cilj svake tvrtke i u skladu s tim javlja se jaka potreba za implementacijom komunikacijskih servisa kako bi se olakšalo poslovanje, pojednostavilo komunikaciju s krajnjim korisnikom ili ostvarilo dodatne prihode. Problemi tvrtki, bez obzira na njihovu veličinu, su uvijek isti: nedostatak novca za investiranje u skupu opremu i njeno održavanje te nedostatak znanja (know-how) i ljudi unutar tvrtke da bi se takav projekt priveo kraju. Spomenuti problem je posebno izražen u tvrtkama čije primarno poslovanje nije vezano uz IT i telekomunikacije.
3 U2CC rješenje
U2CC platforma omogućava bilo kojem korisniku da uz minimalna ulaganja ima napredne funkcionalnosti pozivnog centra. Agent kontakt centra može biti lociran bilo gdje i sve što mu je potrebno jest internet veza, browser i telefonska linija.
Sama platforma dizajnirana je s namjerom da podrži instalaciju u hosted ili enterprise modelu. Bez obzira na model instalacije sve funkcionalnosti U2CC platforme su podržane i na raspolaganju krajnjem korisniku bez kompliciranog licenciranja.
4 Prednosti U2CC rješenja
a) Smanjenje troškova
- reduciranje operativnih i kapitalnih troškova.
- administracije odnosno održavanja mrežne infrastrukture.
b) Pouzdanost odnosno sigurnost
- redundantna platforma i backup bez dodatnih troškova.
- visoka dostupnost servisa.
- visoka sigurnost korisničkih podataka.
c) Okolina
- mogućnost instalacije u virtualnom okruženju.
d) Skalabilnost
- skaliranje potrebnih resursa na zahtjev.
e) Mobilnost
- pristup servisu s bilo koje lokacije s internet vezom.
- mogućnost obrade poziva bez pristupa sučelju platforme.
f) Integracija i nadgradnja
- mogućnost integracije na interne sustave krajnjeg korisnika.
- mogućnost razvoja dodatnih funkcionalnosti na zahtjev korisnika.
g) Podrška
- podrška osigurana sukladno potrebama krajnjeg korisnika.
- mogućnost pružanja odgovarajućeg SLA nivoa.
5 Shema sustava
Bez obzira na način integracije U2CC platforme sa postojećim sustavima pristup je omogućen iz lokalne i javne mreže
putem https protokola.
![](data:image/png;base64,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)
6 Tehnička svojstva sustava
o podrška za hosted/cloud ili enterprise model
o integracija s 3rd party aplikacijama (CRM, ERP, ... ) kroz REST API (JSON)
o multi-tenant & multi-carrier platforma (jedan ili više operatora ovisno o instalaciji).
o podrška za distribuciju poziva
o ACD (Automatic Call Distribution) distribuciju poziva.
o O3 distribucija poziva (Out-Of-Order).
o podrška za snimke poziva (call recording)
o snimke poziva u realnom vremenu.
o pretraživanje i online preslušavanje po raznim kriterijima od strane supervizora odnosno agenata.
o svaki agent može vidjeti svoje snimke poziva ili snimke svih agenata uz odgovarajuću rolu.
o podrška za red čekanja (call queuing)
o podrška za notifikacije o poziciji u redu čekanja.
o podrška za spremanje propuštenih poziva (missed calls).
o podrška za prelijevanje poziva (queue overflow) u slučaju preopterećenja.
o podrška za transfer poziva i pozive na čekanju (Hold).
o podrška za prioritizaciju poziva i zvučnu signalizaciju pristiglih poziva.
o podrška za agent prioritizaciju.
o podrška za supervizor funkcionalnosti
o savjetovanje (coaching) i praćenje odnosno nadzor (monitoring) agenata.
o nadzor aktivnih poziva u realnom vremenu (live monitoring).
o supervizor se u svakom trenuku aktivnog poziva može uključiti i savjetima (coaching) voditi agenta do kraja poziva odnosno uspješne obrade kontakta.
o podrška za punu mobilnost agenta (agent mobility)
o agent može preuzeti poziv s bilo kojeg telefona što mu pruža veliku pokretljivost.
o agent može koristiti IP telefone, klasičnu telefonsku liniju ili softphone kako bi obradio poziv.
o podrška za agent follow-me opciju.
o skalabilnost i sigurnost
o podrška za proširivost platforme bez tehnoloških promjena.
o mogućnost instalacije u virtualnom okruženju.
o podrška za instalaciju u sustav visoke dostupnosti (redundatna arhitektura).
o podrška za IVR
o podrška za dinamičke IVR strukture.
o izmjene IVR strukture se propagiraju u realnom vremenu.
o podrška za IVR administraciju kroz web sučelje.
o podrška za usmjeravanje poziva ovisno o vremenu (time-based routing – schedules).
o podrška za pre-queue & post-queue IVR.
o podrška za tag-iranje kontakata i njihovu prioritizaciju odnosno usmjeravanje.
o podrška za alokaciju DDI brojeva i direktno usmjeravanje poziva pojedinom agentu (DAC) uz mogućnost definiranja dodatnih akcija u slučaju da je agent nedostupan.
o LCA (Last Called Agent) podrška za spajanje pozivatelja sa zadnjim agentom s kojim je odradio komunikaciju unutar dinamički predefiniranog intervala.
o podrška za autorizaciju pozivatelja (per servis/per contact).
o podrška za odlazne kampanje i servisne ankete.
o podrška za web administaciju
o web bazirana administracija (Firefox, Chrome, ...) bez dodatne instalacije hardverskih ili softverskih komponenti.
o administracija platforme u realnom vremenu.
o podrška za addressbook & click2dial funkcionalnost
o podrška za blacklist klasifikaciju pozivatelja.
o podrška za izvještavanje
o prikaz opterećenja kontakt centra i aktivnosti agenata u realnom vremenu (dashboard).
o integrirani izvještaji kompletne povijesti ostvarenih poziva.
o podrška za povijest ostvarenih kontakata (contact history).
U2CC je platforma koja osigurava integriranu, mrežno orijentiranu arhitekturu i podršku za centralizirani ili lokacijski raspršeni pozivni centar.
2 Važnost interakcije s korisnicima
U današnje vrijeme zadovoljstvo krajnjeg korisnika je ključni cilj svake tvrtke i u skladu s tim javlja se jaka potreba za implementacijom komunikacijskih servisa kako bi se olakšalo poslovanje, pojednostavilo komunikaciju s krajnjim korisnikom ili ostvarilo dodatne prihode. Problemi tvrtki, bez obzira na njihovu veličinu, su uvijek isti: nedostatak novca za investiranje u skupu opremu i njeno održavanje te nedostatak znanja (know-how) i ljudi unutar tvrtke da bi se takav projekt priveo kraju. Spomenuti problem je posebno izražen u tvrtkama čije primarno poslovanje nije vezano uz IT i telekomunikacije.
3 U2CC rješenje
U2CC platforma omogućava bilo kojem korisniku da uz minimalna ulaganja ima napredne funkcionalnosti pozivnog centra. Agent kontakt centra može biti lociran bilo gdje i sve što mu je potrebno jest internet veza, browser i telefonska linija.
Sama platforma dizajnirana je s namjerom da podrži instalaciju u hosted ili enterprise modelu. Bez obzira na model instalacije sve funkcionalnosti U2CC platforme su podržane i na raspolaganju krajnjem korisniku bez kompliciranog licenciranja.
4 Prednosti U2CC rješenja
a) Smanjenje troškova
- reduciranje operativnih i kapitalnih troškova.
- administracije odnosno održavanja mrežne infrastrukture.
b) Pouzdanost odnosno sigurnost
- redundantna platforma i backup bez dodatnih troškova.
- visoka dostupnost servisa.
- visoka sigurnost korisničkih podataka.
c) Okolina
- mogućnost instalacije u virtualnom okruženju.
d) Skalabilnost
- skaliranje potrebnih resursa na zahtjev.
e) Mobilnost
- pristup servisu s bilo koje lokacije s internet vezom.
- mogućnost obrade poziva bez pristupa sučelju platforme.
f) Integracija i nadgradnja
- mogućnost integracije na interne sustave krajnjeg korisnika.
- mogućnost razvoja dodatnih funkcionalnosti na zahtjev korisnika.
g) Podrška
- podrška osigurana sukladno potrebama krajnjeg korisnika.
- mogućnost pružanja odgovarajućeg SLA nivoa.
5 Shema sustava
Bez obzira na način integracije U2CC platforme sa postojećim sustavima pristup je omogućen iz lokalne i javne mreže
putem https protokola.
6 Tehnička svojstva sustava
o podrška za hosted/cloud ili enterprise model
o integracija s 3rd party aplikacijama (CRM, ERP, ... ) kroz REST API (JSON)
o multi-tenant & multi-carrier platforma (jedan ili više operatora ovisno o instalaciji).
o podrška za distribuciju poziva
o ACD (Automatic Call Distribution) distribuciju poziva.
o O3 distribucija poziva (Out-Of-Order).
o podrška za snimke poziva (call recording)
o snimke poziva u realnom vremenu.
o pretraživanje i online preslušavanje po raznim kriterijima od strane supervizora odnosno agenata.
o svaki agent može vidjeti svoje snimke poziva ili snimke svih agenata uz odgovarajuću rolu.
o podrška za red čekanja (call queuing)
o podrška za notifikacije o poziciji u redu čekanja.
o podrška za spremanje propuštenih poziva (missed calls).
o podrška za prelijevanje poziva (queue overflow) u slučaju preopterećenja.
o podrška za transfer poziva i pozive na čekanju (Hold).
o podrška za prioritizaciju poziva i zvučnu signalizaciju pristiglih poziva.
o podrška za agent prioritizaciju.
o podrška za supervizor funkcionalnosti
o savjetovanje (coaching) i praćenje odnosno nadzor (monitoring) agenata.
o nadzor aktivnih poziva u realnom vremenu (live monitoring).
o supervizor se u svakom trenuku aktivnog poziva može uključiti i savjetima (coaching) voditi agenta do kraja poziva odnosno uspješne obrade kontakta.
o podrška za punu mobilnost agenta (agent mobility)
o agent može preuzeti poziv s bilo kojeg telefona što mu pruža veliku pokretljivost.
o agent može koristiti IP telefone, klasičnu telefonsku liniju ili softphone kako bi obradio poziv.
o podrška za agent follow-me opciju.
o skalabilnost i sigurnost
o podrška za proširivost platforme bez tehnoloških promjena.
o mogućnost instalacije u virtualnom okruženju.
o podrška za instalaciju u sustav visoke dostupnosti (redundatna arhitektura).
o podrška za IVR
o podrška za dinamičke IVR strukture.
o izmjene IVR strukture se propagiraju u realnom vremenu.
o podrška za IVR administraciju kroz web sučelje.
o podrška za usmjeravanje poziva ovisno o vremenu (time-based routing – schedules).
o podrška za pre-queue & post-queue IVR.
o podrška za tag-iranje kontakata i njihovu prioritizaciju odnosno usmjeravanje.
o podrška za alokaciju DDI brojeva i direktno usmjeravanje poziva pojedinom agentu (DAC) uz mogućnost definiranja dodatnih akcija u slučaju da je agent nedostupan.
o LCA (Last Called Agent) podrška za spajanje pozivatelja sa zadnjim agentom s kojim je odradio komunikaciju unutar dinamički predefiniranog intervala.
o podrška za autorizaciju pozivatelja (per servis/per contact).
o podrška za odlazne kampanje i servisne ankete.
o podrška za web administaciju
o web bazirana administracija (Firefox, Chrome, ...) bez dodatne instalacije hardverskih ili softverskih komponenti.
o administracija platforme u realnom vremenu.
o podrška za addressbook & click2dial funkcionalnost
o podrška za blacklist klasifikaciju pozivatelja.
o podrška za izvještavanje
o prikaz opterećenja kontakt centra i aktivnosti agenata u realnom vremenu (dashboard).
o integrirani izvještaji kompletne povijesti ostvarenih poziva.
o podrška za povijest ostvarenih kontakata (contact history).